Digital Accessibility Statement

KaiMate NZ Limited ("KaiMate", "we", or "us") is committed to providing a digital experience that is accessible and inclusive for everyone, including people with disabilities. We believe that access to local food ordering and community contribution features should not be limited by physical, sensory, cognitive, or technological barriers.

We work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as our target standard for both our mobile app and website (kaimate.co.nz). WCAG 2.2 is the current internationally recognised benchmark for digital accessibility, and we have adopted it as our baseline from the outset rather than retrofitting accessibility later.

Accessibility is not a compliance exercise for KaiMate — it is a direct expression of our community-first values. Our name means "your food friend", and a friend should be reachable by everyone.

We apply the four WCAG principles — Perceivable, Operable, Understandable, and Robust (POUR) — across our design and development processes:

• Perceivable: All non-text content (such as images and icons) has meaningful text alternatives. We maintain sufficient colour contrast throughout the interface and ensure content is not conveyed by colour alone. Our layouts support screen readers and do not rely on visual positioning as the only means of communication.
• Operable: Navigation across our app and website is designed to be accessible without requiring precise motor input. Interactive elements follow accessible interaction patterns, and we avoid time limits or other features that could disadvantage users with motor or cognitive disabilities.
• Understandable: We use plain language, consistent labels, predictable navigation, and clear error messages. We avoid jargon and write in a way that is accessible to a broad range of literacy levels, consistent with our bilingual te reo Māori and English platform.
• Robust: Our platform is built to work reliably across modern browsers, operating systems, and assistive technologies including screen readers and alternative input devices. We test against real assistive technology rather than relying solely on automated tools.

Accessibility is tested and maintained as an ongoing process, not a one-time check. Our approach includes:

• Internal accessibility reviews conducted during development, including both automated scanning tools and manual evaluation against WCAG 2.2 criteria.
• Regression monitoring as new features are introduced, to ensure that changes do not inadvertently introduce accessibility barriers.
• Periodic external accessibility audits by specialist reviewers, conducted at key milestones.
• User feedback loops — issues reported via our accessibility contact channel are triaged and addressed as a priority. See Section 4 for how to report a barrier.

We acknowledge that no digital platform achieves perfect accessibility at all times. Where we identify gaps, we log them, prioritise remediation, and work to resolve them as quickly as practicable. We publish updates to this Statement when our conformance status or commitments change.

We welcome feedback from users who encounter accessibility barriers on our platform. Your experience directly informs our improvement priorities.

If you encounter an accessibility barrier, need assistance navigating our app or website, or require content in an alternative format, please contact us:

• Email: accessibility@kaimate.co.nz
• Phone: 0800 KAI MATE (during business hours, Monday–Friday)
• In-app: Help → Contact Support — please indicate your message relates to accessibility

We aim to acknowledge accessibility reports within 2 business days and to provide a substantive response or workaround within 5 business days. Where a reported issue requires development work to resolve, we will communicate our remediation timeline.

If you are unable to access a particular feature and require an accessible alternative (such as placing an order by phone or receiving documentation in a different format), please let us know and we will do our best to assist.

We are transparent about areas where our current accessibility conformance is incomplete. At the time of publication of this Statement, known limitations include:

• AI-generated menu translations: Menus translated by our AI system into te reo Māori and other languages may not always be perfectly structured for all screen readers. We are working to improve the markup surrounding translated content.
• Third-party content: Menu images and descriptions are uploaded by Merchants. While we encourage Merchants to provide meaningful image descriptions, we cannot guarantee that all third-party content meets WCAG standards. We flag this to Merchants during onboarding and provide guidance.
• Older browser and device support: Our platform is optimised for modern browsers and recent versions of iOS and Android. Very old device or browser versions may not fully support all accessibility features.

We are actively working to address these limitations and will update this Statement as we do so.

We are committed to expanding our accessibility features as the platform grows. Enhancements we are planning or actively developing include:

• User accessibility preferences: The ability for registered users to specify display preferences such as high contrast mode, larger text sizes, or simplified layouts, so that the app adapts to individual needs without requiring system-level changes.
• Improved assistive technology support: Ongoing refinement of screen reader compatibility across all order flows, including order confirmation, pickup notifications, and community contribution summaries.
• Enhanced te reo Māori accessibility: Ensuring that bilingual content is correctly tagged and readable by screen readers with appropriate language attribution.

We will update this Statement when these features are released.

Our platform integrates with third-party services including payment processing (Stripe), point-of-sale systems, and analytics tools. While we require our service providers to maintain appropriate technical standards, we cannot guarantee full WCAG conformance across all third-party interfaces.

Where a third-party integration creates an accessibility barrier that affects your ability to use KaiMate's core features, please report it to us at accessibility@kaimate.co.nz and we will engage the relevant provider on your behalf.

KaiMate's target accessibility standard is WCAG 2.2 Level AA, published by the World Wide Web Consortium (W3C). This is the current internationally recognised benchmark for web and mobile accessibility.

We embed accessibility consideration at every stage of our product development cycle, from design through to testing and release. Accessibility requirements are included in our development acceptance criteria alongside functional requirements.

This Statement applies to:

• The KaiMate mobile application (iOS and Android)
• The KaiMate website at kaimate.co.nz
• The KaiMate vendor portal at vendors.kaimate.co.nz

To report an accessibility issue, request an accessible alternative, or provide feedback on our accessibility practice:

• KaiMate NZ Limited
• Email: accessibility@kaimate.co.nz
• Phone: 0800 KAI MATE
• In-App: Help → Contact Support
• Registered Office: 111 Muritai Road, Eastbourne, Lower Hutt, 5013, New Zealand

We are committed to continuous improvement and welcome all feedback that helps us build a more accessible platform for our community.

© 2026 KaiMate NZ Limited. All rights reserved.